Terms and Conditions

Appointments

1. All clients should arrive for their appointment at least 5-10 minutes before your appointment is due in case there are any necessary paperwork needing to be completed.

2. Late arrivals may result in a reduced treatment time or a forfeit of the appointment, but as a clinic we will try our best to accommodate you.

3. Any clients who require treatment and brings a child with them under the age of 16 years old, must be accompanied by another adult. As we are not insured to look after children.

4. We cannot treat anyone under the age of 18 years old.

Cancellations/Reschedule Appointments

1. We require all clients to give at least 24 hours notice. If this cancellation policy is not adhered to, this can lead to not honouring courses of treatment, or your deposits will be redeemed for the Practitioner’s time. This includes if you are wanting to change your booking, or not wanting to proceed with treatment on the day.

2. We endeavour to ensure your appointment runs on time, however should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance and your deposit will be safe.

Payment Policy

1. We reserve the right to amend prices at any time on our website, and also to withdraw any promotions.

2. When you are within a promotion, we do not add any further discount, as deductions have already been made.

3. Any client on a course of treatment are required to pay for it within two instalments, first being on the first day of booking, and the second must be paid before the second treatment commences.

Deposits

1. Consultations are now a £15 charge, which will be taken off purchases when you attend, or taken if you don’t attend.

2. We take a deposit of 50% for treatments to secure the appointment date and time. This payment also covers the costs of products purchased for specific treatments. The deposit will not be refunded if the appointment is cancelled with less 24 hours notice.

Promotions/Special Discount Treatments

You can only purchase one promotional discount/ special offer per client, unless the offer states otherwise.

We reserve the right to change these terms and conditions, or remove this offer at any time.

Pre-Treatment

1. Please be advised that make-up, deodorant, perfume and only oil based products must be removed prior to any treatments. Practitioners will clean the area, however we can not be held responsible for not removing all the above products as some may lay dormant in the pores and can have an adverse reaction.

2. We ask that all clients having under arm hyperhidrosis botox, pre-shave (as advised in consultation) the area before treatment commences, to ensure the appointment runs smoothly & on schedule, otherwise you maybe charged a small amount for this service.

3. For Health and Safety reasons, we can not treat any client who has been in the sun in the last week.

Post-Treatment

• There are no guarantees with any treatments as each client is different and will react a different way, and the clinic can not be held accountable for recommended treatment amounts as they are only estimations.
 
• There can be possible side affects associated with each treatment, which you will be informed of with in your consultation and again on your aftercare guideline form/s. The aftercare will have important guidelines you will need to adhere to to ensure the best results and also to minimise the risk of an adverse reaction. If anything does occur, you must let the clinic know immediately so we can advise you further. We will always try our hardest to minimise the chance of adverse reactions happening during treatment. 
 
• You must follow the recommended treatment plans and pre and post treatment guidelines to ensure the best possible results.
 
• You will be expected to have a Final Check Up (Treatment Summary) before any refunds of deposits can be issued, and this can be completed with in clinic or via email, so please let us know which one you would prefer to do, as the staff will sort that out for you. As you will be required to send photos alongside any feedback; if the photos are not clear enough to be reviewed, you may then be expected to attend an appointment at the clinic to have these taken by a practitioner.

Special Conditions

1. Please notify us before booking your treatments of any special conditions you may have such as high blood pressure, special physical concerns, diabetes and if you are pregnant or breastfeeding.

Liability Policy

1. Lily of the Valley Aesthetics Ltd will not be liable in contract, tort or otherwise from any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with its provision of any goods and/ or service to the client.

2. It’s the clients responsibility to ensure the he/she provide us with all relevant medical history prior to each treatment. We will not be laible for any damages that occur as a result of the client’s failure to disclose such details.

3. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Lily of the Valley Aesthetics Ltd regarding the care of a treated area.

4. We try to provide offers all through the year, but please contact us regarding holiday shutdowns dates, as these dates may vary. We close at Christmas, for up to 1 week or 2. We also reserve the right to amend the above terms and conditions at anytime.

5. As part of its statutory obligation to foster its business relationships with customers, suppliers and others, the company through its directors has established and contributes a share of its profits to a fund. The company’s customers, suppliers and others are welcome to write to the Trustees delegated managers or administrators to seek a discretionary award. The fund is wholly independent of the company and the unfettered exercise of discretion in respect of the award or non-award of monies is a matter wholly for the trustees of that fund. If you wish to contact the trustees, just let us know and we can direct you.

At Your Service

If you are new to our treatments and are unsure of what you need then Suzy and her team are here to help and advise. We offer a consultation to all new clients so we can help you decide what kind of treatments will suit you. For more information call 07368853862.